I don’t have an EU identity document – how can I verify my account?

This applies to all countries outside the EU, EEA and EFTA (so, for example, not Switzerland or Norway).
Are you a citizen of a country that is not part of the European Union (EU), the European Economic Area (EEA) or the European Free Trade Association (EFTA)? Here you can find out which documents we accept to verify your account.
Which document is accepted?
For countries outside the EU/EEA/EFTA, we only accept a passport as proof of identity. National identity cards or other identity documents from these countries cannot be accepted.
Please make sure that your passport:
is valid and has not expired,
is complete and clearly legible, including your photo, personal details and the machine-readable zone (the two lines of characters at the bottom of the data page),
contains all important information, such as your name, date of birth, nationality, passport number, date of issue and expiry date.
Do I need additional proof of address?
In some cases, yes. If we are unable to verify your address automatically, we will also need proof of address.
Important: Your residential address must be in Austria.
Can I verify my identity via VideoIdent or automated verification?
No. If you have a passport from a country outside the EU/EEA/EFTA, verification via IDnow or AutoIdent is not possible. Please upload your passport directly to your account instead.
Which countries does this apply to?
This applies to all countries outside the EU, EEA and EFTA, for example:
Albania · Angola · Australia · China · Japan · Nigeria · Serbia · Thailand · Turkey · Ukraine · United Kingdom · USA
This list is not exhaustive and only includes examples of commonly encountered countries.
Further information
You can see what passports from individual countries look like in the public PRADO register of the Council of the European Union:
[PRADO – Search by issuing country]