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What can I do if verification doesn’t work?

❌ Why was my document rejected?

Your document may have been rejected for one of the following reasons:

Document issues

  • The document has expired or is physically damaged
  • The document type is not supported
  • You uploaded a screenshot instead of the original document

Image quality issues

  • The photo is blurry, too dark, or has glare or reflections
  • The image quality is too low, filtered, or contains shadows

Visibility issues

  • Parts of the document are cut off, cropped, or missing
  • Details are unclear, covered, or difficult to read
  • The entire document and all edges are not fully visible

✅ How to fix it

When uploading your document again, make sure that:

  • The document has not expired
  • All edges and details are fully visible
  • The image is clear, bright, and sharp
  • You upload the original document, not a screenshot
  • There are no reflections, shadows, or fingers covering any information

🛠️ Additional tips

  • Complete all verification steps, including the selfie if required
  • Use an official, supported, and undamaged document
  • Place the document on a flat surface and take the photo in good lighting
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